PayAndPlay Casino Terms & Conditions

Introduction

By registering, you enter an account agreement with PayAndPlay Entertainment UK Ltd. The service operates in English and GBP. These terms explain each party's responsibilities and the account controls available to you. Mandatory consumer rights continue to apply; nothing here removes rights that cannot lawfully be excluded.

Eligibility & Age Requirements

You must be 18 or older, live in a supported jurisdiction and provide truthful details. The Great Britain service covers England, Scotland and Wales. You must not use another person's identity or access an account during self-exclusion. We verify age and identity before allowing gambling.

Account Registration

Create one personal account and keep its contact details current. Registration includes acceptance of these terms and completion of required checks. A website account also works in the app. An incomplete or unverified registration doesn't authorise gambling or use of another person's payment method.

Creating an Account

Enter your legal name, date of birth, home address and contact details. Select a supported login method and confirm access to your email or phone. Set a deposit limit before funding the account. We can request documents where electronic checks don't establish the required information.

Account Information

Keep your name, address, email and phone accurate. Contact support before changing details that affect verification or payments. We may request evidence of a legal name or address change. Do not edit documents or supply another person's records to support an account update.

One Account Per Player

You may hold one PayAndPlay account. It covers web, mobile web and the app. If you've forgotten an existing account, recover it through support. A duplicate account must not be used to claim the welcome offer again or avoid a restriction.

Account Security

Keep passwords, codes and device access private. Notify support promptly if you suspect unauthorised access. We investigate the account record and relevant security evidence; a report doesn't automatically establish liability for every transaction. You must not let another person gamble through your account.

Identity & Age Verification

We verify age and identity before gambling and carry out further checks where required. Provide accurate records through the secure upload area. We won't defer a check until withdrawal if it should reasonably have been completed earlier. A new legal requirement can still trigger a later request for evidence.

KYC Verification

KYC checks use your name, date of birth, address and identity evidence. Requested documents can include a valid passport, driving licence and recent address record. Images must be readable and unedited. We explain rejected documents so you can correct the specific issue.

Source of Funds Checks

We can request evidence showing where gambling funds came from, such as payslips or bank statements. The request identifies the records and period needed. Access to deposits or play can be restricted while required checks remain incomplete. You don't need to make a payment to complete this review.

Additional Verification

Additional checks can follow an account-detail change, unusual payment activity or a legal obligation. We explain what information is needed unless a legal restriction prevents disclosure. Submit only the requested records. Contact support if a document isn't available so the team can assess an alternative.

Deposits

Deposits must come from a payment account held in your own name. Review the amount before approving it and keep the payment reference. A pending transaction isn't a reason to send the same payment again. Deposited cash is recorded separately from bonus funds.

Accepted Payment Methods

Deposits support Visa Debit, Mastercard Debit, credit cards, Trustly, Open Banking, Apple Pay, PayPal and instant bank transfer. The cashier identifies the methods enabled for the transaction. Payout routes differ from deposit routes. Use only your own payment details.

Minimum & Maximum Deposits

The minimum deposit is £10. The maximum per transaction is the lower of your remaining deposit allowance and the payment method's displayed cap. Review both before confirming. A payment-provider limit doesn't increase a limit already set on your casino account.

Third-Party Payments

Deposits from another person's card, bank account or wallet are not permitted. We can reject or hold the payment for review and return it to its source when required. A family relationship or permission from the cardholder doesn't make a third-party deposit acceptable.

Withdrawals

Request a withdrawal from the cashier using a supported method in your own name. Withdrawable cash and restricted bonus funds are shown separately. You don't need to accept a promotion to withdraw cash. Required payment checks still apply, but shouldn't be used to impose avoidable delays.

Withdrawal Methods

Payouts support Open Banking, Trustly, Visa Direct, Mastercard Send, PayPal and bank transfer. We return funds through a verified route and can request ownership evidence when the original method can't receive a payout. Contact support if a card has expired or a bank account has closed.

Processing Times

Approved instant-method payouts normally arrive immediately. Bank transfers take 1–3 banking days after processing. These are payment times, not a guarantee that verification is instant. We notify you when a check affects a payout and provide a transaction reference for tracing it.

Withdrawal Verification

We check payment ownership and any outstanding legal requirements before releasing funds. We won't request information at withdrawal that could reasonably have been requested earlier, unless a new obligation has arisen. A request identifies the documents needed; no extra deposit is required to unlock a withdrawal.

Withdrawal Limits

The standard minimum withdrawal is £10. If your remaining cash balance is below £10, contact support for its return when closing the account. There is no routine monthly cap on cleared cash withdrawals. Payment-method transfer limits can require separate transfers and don't cancel an entitlement to funds.

Bonuses & Promotions

Promotions are optional. Accept the displayed offer terms before a qualifying deposit or entry. Bonus funds remain separate from cash and carry the stated restrictions until completed. We won't apply later offer changes to an award you've already accepted. One deposit cannot qualify for two deposit promotions.

Bonus Eligibility

Offers require a verified adult account without a restriction that prevents participation. The welcome package applies once per person to the first three qualifying deposits within 30 days of registration. The minimum is £10 per stage. One wagering bonus can be active at a time.

Wagering Requirements

Bonus funds and Free Spin winnings require 10× wagering. Eligible slots contribute 100%; live, table and jackpot games contribute 0%. Deposited cash is excluded from the wagering base. A £20 bonus therefore requires £200 in eligible stakes. The bonus panel records progress and the exact expiry time.

Free Spins

Each promotional spin has a £0.10 stake and runs on the title named in the offer. Spins cannot be exchanged for cash before play. Winnings enter the bonus balance with 10× wagering and seven days for completion. An unavailable promotional game requires support review, not a substitute chosen by the player.

Bonus Expiry

Use bonus awards and Free Spins within seven days of crediting. Spin winnings have their own seven-day wagering period from crediting. Expiry removes unused bonus funds and restricted bonus winnings, but not deposited cash. The welcome deposit sequence must also finish within 30 days of registration.

Maximum Bet with Bonus Funds

The maximum stake with bonus funds is £2 per round, including the full cost of a feature purchase. Check the total stake before confirming a round. Contact support if a game accepts a bonus-funded stake above this limit. Include the game name, round ID and amount so we can review the transaction.

Casino Games & Gameplay

Read each game's rules before placing a stake. They explain payouts, features, stake limits and how rounds settle. We record accepted bets and results against your account. A game can be unavailable during maintenance; an unavailable title doesn't authorise a claim for hypothetical winnings.

Game Rules

The rules shown in the game govern that version. Check blackjack payouts, roulette layouts and slot feature costs before playing. RTP describes theoretical returns over many rounds and doesn't predict your session. Your selected stake is money at risk, even when the game has familiar rules.

Game Results

Results are recorded by the game system. The account and provider records form the basis of a review if your screen shows a different balance or outcome. We investigate discrepancies before correcting a transaction. A correction must follow the actual game record, not an assumed result.

Technical Errors

Report an error with the game name, time and round ID. We review the provider record and explain any balance correction. A fault doesn't automatically void every completed round. If a round is invalid, the affected stake is returned according to the applicable rules and your statutory rights.

Interrupted Games

A lost connection doesn't automatically cancel an accepted bet. Reopen the game and check history for a settled result or a resumable round. If neither appears, contact support with the round ID. We use the recorded game state to settle or refund the affected round under its rules.

Prohibited Activity

Do not commit fraud, collude, use stolen payment details, manipulate software or evade account restrictions. We can restrict affected activity while reviewing evidence. Any action must relate to the established breach and applicable law. A vague suspicion alone doesn't establish a right to retain all account funds.

Fraud & Collusion

Fraud includes false identity records and unauthorised payments. Collusion means coordinating play with others to manipulate an outcome or gain an unfair advantage. We investigate account and game records before deciding action. Suspected criminal activity can be reported to the relevant authorities.

Bonus Abuse

Do not claim an offer through false identities, duplicate accounts or deliberate manipulation of a software fault. Playing within the published rules, winning or withdrawing cash isn't itself bonus abuse. Any bonus adjustment must identify the rule breached and the affected funds.

Multiple Accounts

If duplicate accounts are identified, we review their ownership and activity, then retain one account or close accounts as the circumstances require. Unused cash is returned subject to lawful checks. Duplicate registration doesn't automatically permit confiscation of unrelated legitimate winnings.

Automated Play & Bots

Do not use bots, scripts or unauthorised software to place bets or manipulate the platform. Accessibility software that doesn't automate gambling isn't prohibited by this rule. Ask support before connecting a tool that interacts with the game controls or account transactions.

Account Suspension & Closure

We can suspend an account for required checks, suspected fraud, a material breach or player protection. We explain the reason unless law prevents it. You can request closure through support. Remaining cash is returned after lawful checks; closure doesn't remove outstanding privacy rights or a valid complaint.

Responsible Gambling

You can set limits, take a break or self-exclude. We also act on signs of gambling-related harm and can restrict play or offers. These measures aren't negotiable through VIP status or further deposits. Contact support if you need help applying a control.

Player Limits

Deposit limits run daily, weekly or monthly. A lower limit takes effect immediately. An increase requires at least a 24-hour cooling-off period and fresh confirmation before it applies. Session controls help manage time. The strictest applicable limit governs when more than one cap applies.

Cooling-Off

Cooling-off blocks gambling for 24 hours, 48 hours, seven days or six weeks. Select a period in your account or ask support to apply it. The break isn't lifted early on request. It doesn't remove your right to contact support about a withdrawal or complaint.

Self-Exclusion

Self-exclusion is available for six months, one year, two years, three years or five years. Gambling access and promotional contact are blocked for the exclusion period. You must not register again to bypass it. Contact support for account exclusion and visit GAMSTOP for a wider block across participating British sites.

Complaints & Dispute Resolution

Email support@payandplay.casino with your complaint and transaction or round reference. We acknowledge complaints within three working days. At deadlock or after eight weeks without resolution, gambling transaction disputes can be referred free of charge to IBAS (Independent Betting Adjudication Service).

Post: PO Box 62639, London, EC1P 1HZ, United Kingdom.
Email: adjudication@ibas-uk.com.
Website: ibas-uk.com.

Your right to seek a court remedy remains.

Limitation of Liability

Nothing in these terms excludes liability that law does not allow us to exclude, including fraud or death or personal injury caused by negligence. Other liability is assessed under applicable consumer law. We don't exclude responsibility for our own service failures simply because a third-party provider is involved.

Changes to These Terms

We give at least 30 days' notice of material changes unless law requires a shorter period. The notice explains the change and effective date. New terms don't rewrite settled game results or accepted bonus awards. You can close your account and request remaining cash before a change takes effect.

Governing Law

These terms are governed by the law of England and Wales. Mandatory consumer protections in your home jurisdiction remain in force. Players living in Scotland can bring proceedings in their local courts where law permits. Nothing here forces you to give up a statutory right to a local remedy.

Contact Information

Contact PayAndPlay Entertainment UK Ltd. at support@payandplay.casino or write to our registered office: 25 Example Street, London, EC1A 1BB, United Kingdom. Include the payment or game reference for an account enquiry. Never send passwords, login codes or bank credentials in a message.